Privacy Policy

Information We Collect

We gather information through various channels to provide you with personalized trading education experiences. This includes data you provide directly during registration, information collected automatically through your platform interactions, and details from third-party integrations where applicable.

• Account credentials and profile information including trading experience level
• Payment details and transaction history for course purchases
• Communication records including support tickets and educational inquiries
• Device information, IP addresses, and browser specifications
• Learning progress data and course completion statistics

How We Use Your Information

Your information serves multiple purposes within our educational ecosystem. We use it primarily to deliver high-quality trading education, provide technical support, and improve our platform's functionality based on user behavior patterns.

Data Sharing and Disclosure

We maintain strict control over your personal information and never sell it to third parties. However, certain operational necessities require limited data sharing with trusted partners who help us deliver our services effectively.

• Payment processors for secure transaction handling (encrypted data only)
• Educational content partners for specialized trading resources
• Technical service providers for platform maintenance and security
• Legal authorities when required by Malaysian law or court orders

Your Privacy Rights

Under Malaysian privacy legislation and our commitment to transparency, you have several important rights regarding your personal information. These rights ensure you maintain control over how your data is used and stored.

• Access your personal data and receive copies of information we hold
• Request corrections to inaccurate or incomplete information
• Delete your account and associated data (subject to legal retention requirements)
• Restrict processing for specific purposes while maintaining essential services
• Withdraw consent for marketing communications at any time
• Request data portability to transfer information to other platforms

To exercise these rights, contact our privacy team using the details provided below. We typically respond within 30 days and may require identity verification for security purposes.

Data Security and Protection

Protecting your information is our top priority. We implement multiple layers of security including encryption, access controls, and regular security audits to safeguard your data against unauthorized access, alteration, or disclosure.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and meet legal obligations. Different types of data have varying retention periods based on their purpose and regulatory requirements.

• Active account data: Maintained while your account remains active
• Educational progress records: Retained for 7 years for certification purposes
• Financial transaction data: Kept for 7 years per Malaysian tax regulations
• Marketing communications: Deleted immediately upon unsubscription
• Support communications: Archived for 3 years for quality improvement

International Data Transfers

Some of our service providers operate outside Malaysia, which may require transferring your data internationally. We ensure all such transfers comply with Malaysian privacy laws and include appropriate safeguards to protect your information.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your learning experience, remember your preferences, and analyze platform usage. You can control cookie settings through your browser, though some functionality may be limited.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. Significant changes will be communicated through email notifications and prominently displayed on our platform.

We encourage you to review this policy regularly to stay informed about how we protect your privacy. Your continued use of our services after policy updates indicates acceptance of the revised terms.